Quality in a product or service is not what the supplier puts in. It is what the customer gets out and is willing to pay for. A product is not quality because it is hard to make and costs a lot of money, as manufacturers typically believe. This is incompetence. Customers pay only for what is of use to them and gives them value. Nothing else constitutes quality.

Unless commitment is made, there are only promises and hopes... but no plans.

In all recorded history there has not been one economist who has had to worry about where the next meal would come from.

There is nothing so useless as doing efficiently that which should not be done at all.

Effective leadership is not about making speeches or being liked leadership is defined by results not attributes.

In business school classrooms they construct wonderful models of a nonworld.

The most important thing in communication is to hear what isn't being said.

Management is doing things right; leadership is doing the right things.

The computer is a moron.

When a subject becomes totally obsolete we make it a required course.

The individual is the central, rarest, most precious capital resource of our society.

Plans are only good intentions unless they immediately degenerate into hard work.

There is an enormous number of managers who have retired on the job.

Time is the scarcest resource and unless it is managed nothing else can be managed.